Refund & Cancellation

Donations made to Surgery Care Foundation are voluntary charitable contributions intended to fund the surgical treatment of patients in need. Once a donation is successfully processed and applied to a patient’s campaign, it is generally non-refundable. The exceptions below describe the limited circumstances under which a refund may be granted.

If your bank or UPI app debits an amount but the donation does not reflect on the Site, the transaction is considered failed. Such amounts are typically auto-reversed by the payment gateway within 5 to 10 working days without any action required on your part. If a duplicate charge appears for the same intended donation, write to us within 7 days of the transaction with the transaction reference and we will arrange a refund of the duplicate amount to the original payment method.

If you have donated by mistake (for example, an incorrect amount or to the wrong campaign), you may request a refund within 7 calendar days of the donation. Refund requests received after this window will be considered only at the Foundation’s discretion and only if the funds have not already been disbursed to the partnered hospital.

Surgery Care Foundation releases collected funds directly to the partnered hospital’s bank account against the hospital’s invoice for the patient’s surgery. After the funds have been released, the donation cannot be refunded. At that stage your contribution has already been applied to the clinical care of the patient.

In the rare situation that a campaign closes before the funds are disbursed (for example, the patient passes away, the family withdraws the request, or the campaign is removed for breach of our Terms of Use), the Foundation will contact contributing donors and offer one of the following options:

• Reallocate the contribution to a similar critical patient case selected by you, or
• Reallocate the contribution to the Foundation's general patient-care fund (used for the next critical case in queue), or
• Refund the contribution to the original payment method.

Send the following to info@surgerycarefoundation.com within the applicable window:

• Donor name and registered email or phone number.
• Donation amount and date.
• Razorpay or UPI reference number from the receipt email.
• Reason for the refund request.

Approved refunds are initiated within 5 working days of receiving a complete request. Once initiated, the refund typically reflects in the original payment method within an additional 5 to 10 working days, depending on your card issuer or bank. The Foundation has no control over the bank’s internal processing time.

If an 80G tax-benefit receipt has already been issued for a donation that is later refunded, the corresponding receipt is automatically void. You should not claim a deduction under Section 80G for a refunded donation. Re-claiming a refunded donation is a violation of the Income Tax Act.

For any refund-related question: